Paula Segal enthusiastically joined Highlight Health in April 2021 as Senior Vice President of Operations. She has over 20 years of experience in health and benefits including employee assistance programs, advocacy, wellness, and medical tourism. During her time at the U.S.’s largest private health advocacy company, the Director of Operations selected her to help with the creation and daily management of its quality assurance program. Next, senior leadership chose Paula to develop and manage its first dedicated benefits service center which at that time was the company’s highest revenue generating program serving over 75,000 members of a Fortune 500 company.
Paula’s ceaseless curiosity and desire to learn and grow enabled her to progress from a Senior Account Executive to Chief Client Officer in the three years she spent with a Florida based surgery direct contracting and medical tourism company whose clients include a multinational supermarket chain, school districts, healthcare systems, and federal agencies. During this time, Paula’s achievements included 5000% revenue growth and building a strategic FinTech partnership which provided new products increasing sales and member engagement, improving case management efficiency and reporting, and significantly reducing clients’ and members’ specialty drug costs.
To further her knowledge and understanding of the U.S. Healthcare system, Paula obtained a Masters in Managed Health Administration from Saint Joseph’s University in Philadelphia. Paula values humility, continuous growth, compassion, and humor. In her free time, you will find her honing her tennis skills, woodworking, reading, and enjoying time with family and friends.