What is Balance Billing?
Balance billing is a tactic used by hospitals to make patients pay for the balance of the bill that is left after insurance has paid their share. While there are laws in place that restrict balance billing on emergency or medically necessary care, these surprise bills still get issued. Hospitals will send these bills directly to patients and pressure them to pay right away to avoid penalties.
Patients Must Be Protected!
With Highlight Health working for your health plan, we will protect you from any unjust balance billing practices. Don’t let hospitals or collection agencies intimidate you into paying large sums of money. Before paying anything make sure to contact your Human Resources representative or Highlight Health directly.
What to Remember
Don’t Panic
Hospitals and collection agencies will use harsh wording to overwhelm you, don’t let them.
Don’t Pay
They will tell you to make a payment right away to avoid penalties and/or collections, but this is just a scare tactic.
Call Highlight
Provide Highlight with the information and we will work to defend you again these bills.